We offer free shipping for all orders of $150 or more. All other orders will be charged a shipping fee based on final ship weight and destination of the product. Orders are shipped from Nashville, TN, to all 50 states. Delivery to the lower 48 states typically takes two (2) to four (4) business days from the shipping date to be delivered. Please allow for additional shipping time for deliveries to Hawaii and Alaska. We strive to process all orders within one or two business days.
We’re sorry to hear that your package is missing! Please do the following in the event that your tracking information shows that your package has been delivered, but you cannot find it.
• verify your shipping address
• look for a notice of attempted delivery
• check that your neighbors did not receive your package by mistake
• Contact the carrier
Carrier Contact Information
1. Call 1 (800) 275-8777 – speak with customer service for a tracking update. Wait at least 7 days after the expected delivery date.
2. Start USPS claim here.
1. Call 1 (800) 742-5877 – speak with customer service for a tracking update
2. Start a claim with UPS here
1. Call 1 (800) 463-3339 – speak with customer service for a tracking update
2. Start a claim with FedEx here
1. Call 1 (800) 225-5345 – speak with customer service for a tracking update
2. Start a claim with DHL here