• verify your shipping address
• Contact the carrier
Carrier Contact Information
1. Call 1 (800) 275-8777 – speak with customer service for a tracking update. Wait at least 7 days after the expected delivery date.
2. Start USPS claim here.
1. Call 1 (800) 742-5877 – speak with customer service for a tracking update
2. Start a claim with UPS here
1. Call 1 (800) 463-3339 – speak with customer service for a tracking update
2. Start a claim with FedEx here
1. Call 1 (800) 225-5345 – speak with customer service for a tracking update
2. Start a claim with DHL here
We realize that international shipping from the US can be expensive. In order to ease the burden on our overseas clients, we now offer $ 15.00 flat rate international no frills shipping.
Free / No Frills shipping terms: Shipping method for "free shipping" and "no frills shipping" will be lowest cost with tracking available to destination. This may impact delivery times described above. Title transfers immediately on shipment and no insurance is provided. This means we do not guarantee delivery and not will provide any refunds or replacements for products not received or damaged in shipment when the "free shipping" or "no frills" delivery method is selected at checkout. No Frills International Shipping may take up to 3 weeks for delivery.
Third party shipping insurance is available for all orders at checkout. We will not provide refunds or replacements on items lost or damaged in transit that are shipped without insurance.
International Shipping terms: CIP (with above free shipping exclusions). Any taxes, duties or other charges due to destination authorities are payable by the receiver.
Note: To help eliminate fraud, we only ship to credit card billing addresses. If your ship to and billing addresses do not match, please email firstname.lastname@example.org after placing an order to assure shipment is routed correctly.