Shipping Policy

Online Orders 
We offer free domestic shipping for all orders of $150 or more. All other orders will be charged a shipping fee based on final ship weight and destination of the product. Orders are shipped from Nashville, TN, to all 50 states. Delivery to the lower 48 states typically takes two (2) to four (4) business days from the shipping date to be delivered. Please allow for additional shipping time for deliveries to Hawaii and Alaska. We strive to process all orders within one or two business days.

Lost Package?
We’re sorry to hear that your package is missing! Please do the following in the event that your tracking information shows that your package has been delivered, but you cannot find it.

• verify your shipping address
• look for a notice of attempted delivery
 check that your neighbors did not receive your package by mistake

 Contact the carrier

Carrier Contact Information


1. Call 1 (800) 275-8777 – speak with customer service for a tracking update. Wait at least 7 days after the expected delivery date. 

2. Start USPS claim here.


1. Call 1 (800) 742-5877 – speak with customer service for a tracking update

2. Start a claim with UPS here


1. Call 1 (800) 463-3339 – speak with customer service for a tracking update

2. Start a claim with FedEx here


1. Call 1 (800) 225-5345 – speak with customer service for a tracking update

2. Start a claim with DHL here


We realize that international shipping from the US can be expensive. In order to ease the burden on our overseas clients, we now offer $ 15.00 flat rate international no frills shipping.

Free / No Frills shipping terms: Shipping method for "free shipping" and "no frills shipping" will be lowest cost with tracking available to destination. This may impact delivery times described above. Title transfers immediately on shipment and no insurance is provided. This means we do not guarantee delivery and not will provide any refunds or replacements for products not received or damaged in shipment when the "free shipping" or "no frills" delivery method is selected at checkout. No Frills International Shipping may take up to 3 weeks for delivery.

Third party shipping insurance is available for all orders at checkout. We will not provide refunds or replacements on items lost or damaged in transit that are shipped without insurance.

International Shipping terms: CIP (with above free shipping exclusions). Any taxes, duties or other charges due to destination authorities are payable by the receiver.

Note: To help eliminate fraud, we only ship to credit card billing addresses. If your ship to and billing addresses do not match, please email after placing an order to assure shipment is routed correctly.

    We’ve caught some attention

    Our Products Are Featured In: